At the current time we have no plans to open any further Technical Training locations in any part of the country. This is primarily based on the demand for training.
Frequently Asked Questions
Will you be opening facilities at other locations?
Why don't you offer on-site training?
RISO has brought back the on-site training program. Dealers requesting on-site training must provide an adequate training space for the number of students being trained (max. 8), a projector and one machine for every two students as well as supplies to support the class (Ink, Master, Paper). The Dealer will also be responsible for the non-refundable fee for on-site training, see the Technical Operations Dealer Policy & Procedures manual for more details. On-site training requests must be received a minimum of 45 days in advance and should include 3 choices of dates.
How do you determine the frequency that a class is offered?
The frequency of classes is determined a couple of different ways. First and the most obvious is newly released product. New products will always have as many classes scheduled as possible. The other way is based off input from our Regional Managers and their quarterly training requirements. Classes are scheduled quarterly and a full schedule is released 1 month prior to the start of a quarter.
How do you determine the Pre-Requisites for Technical Classes?
There are two types of pre-requisites that we use here at RISO. First there is a certification pre-requisite where a student must obtain certain product certifications to be eligible for other training. We also have course pre-requisites. These course pre-requisites review lecture heavy material and are completed online prior coming to class. This allows for more hands on during the actual class.
Why do you require training prior to release of a product for sale?
The Primary purpose of RISO technical training is to provide qualified technicians that ensure RISO equipment is running to the proper standards and providing the reliability end users expect. This not only protects the reputation of RISO but prepares a dealership to be able to service a product immediately. This ensures the loyalty and confidence of your customers. Having untrained technicians working on new products can only lead to problems that could easily have been avoided with the proper training.
Why can't you schedule more classes on short notice?
As mentioned earlier, classes are scheduled based on projected training requirements three months in advance. Other factors that relate to scheduling are the availability of instructors and on-site training requests. Through the course of the quarter, the training schedules is monitored and will change based on how needs change during the quarter. RISO reserves the right to adjust the training schedule as needed.
Why doesn't certain prior training on RISO products satisfy a class pre-requisite?
Although technicians may have taken a similar RISO class which they believe satisfies a pre-requisite, it may not. As mentioned certification pre-requisites are selected based on the material in the class and the commonality of products.
Why doesn't previous training by other vendors or past work experience qualify as a pre-requisite for certain classes?
The reason for previous training or past work experience not satisfying a pre-requisite is quality control. One of the objectives of RISO Technical Training is to ensure that technicians have the required background to become certified on a product and service the machine properly. The use of pre-requisites ensures this.
If a technician has extensive knowledge in a particular area and wishes to waive a pre-requisite, this should be made known prior to enrollment for approval by the Technical Training Manager.
Why don't you provide hard copy manuals as part of the class?
We Do! However, as with many other manufacturers in our industry, RISO is transitioning to manuals in softcopy form. Not only do the files we give students contain the technical manual for the product in question, but also provides many other technical documents related to the product in training. In addition, nearly all of the technical documents required to service our products are available on our Technical Portal website free of charge to authorized dealers.